At Tattered Accents, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of data we collect, how it is used, and the measures we take to ensure its protection, particularly in relation to our SMS messaging programs.
Information We Collect
We collect personal information that you voluntarily provide to us when you interact with our website, request an estimate, or communicate with us. This information may include:
- Contact Information: Name, email address, phone number, and physical address.
- Project Details: Information related to your cabinet painting, refinishing, or other home improvement projects.
- Messaging Data: Records of your SMS communications with us, including opt-in consent and message history.
How We Use Your Information
The information we collect is used to provide and improve our services. Specifically, we use your data to:
- Respond to your inquiries and provide project estimates.
- Communicate with you regarding ongoing projects, scheduling, and updates.
- Send you relevant administrative and service-related notifications.
- Operate our SMS messaging program, providing you with project updates and relevant alerts.
SMS Consent and Data Sharing
We strictly adhere to industry standards and regulations regarding SMS communications, including the Twilio A2P 10DLC Campaign Approval Requirements.
Crucially, we respect your messaging consent:
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Mobile information and opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes [1].
We do not sell, rent, or trade your personal information to third parties. Your data is only shared with trusted service providers who assist us in operating our business (such as our messaging platform provider), and they are strictly bound by confidentiality agreements to use your data solely for the purpose of providing those services.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
Your Rights
You have the right to access, correct, or delete your personal information held by us. If you wish to exercise these rights or have any questions about our privacy practices, please contact us using the information provided below.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Tattered Accents
216 W. Washington St
Morris, IL 60450
Phone: 847-406-9767
Email: info@tatteredaccents.com
